Dovetail Drone Photography LLC DBA Dovetail Collective (“Dovetail,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at https://dovetailcollect.com (the “Site”) or interact with us through phone, SMS/text, email, or other online services.

By using our Site or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information you provide directly

Contact details – name, email address, phone number, company name, job title, mailing address.

Account details – username, password, profile information (if we offer logins/portals).

Lead / inquiry information – information you submit through forms, chat, scheduling tools, or when you request a demo, quote, or consultation.

Payment information – if you purchase services, limited billing details (handled via our payment processor; we do not store full payment card numbers).

Communication content – information you provide in emails, calls, text messages, or other communications with us.

1.2 Information collected automatically

When you use the Site, we may automatically collect:

Usage data – pages visited, clicks, referring/exit pages, date and time of visits.

Device and technical data – IP address, browser type, operating system, device identifiers.

Cookies and similar technologies – small data files stored on your device to remember preferences and help us understand how the Site is used. You can usually control cookies through your browser settings, but disabling cookies may affect how the Site functions.

2. How We Use Your Information

We use the information we collect for purposes such as:

Providing, operating, and improving our Site, products, and services.

Responding to your requests, questions, and support inquiries.

Sending you service-related communications, such as appointment reminders, account updates, and transactional notices.

Sending marketing communications, such as newsletters, event invitations, or promotions, where permitted by law.

Running analytics, measuring performance, and improving our content and user experience.

Enforcing our terms, protecting our rights, preventing fraud, and complying with legal obligations.

We only use SMS/text message information for the specific messaging programs you opt into (see Section 3).

3. Mobile Phone Numbers & SMS/Text Messaging (10DLC)

If you provide your mobile phone number and opt in to receive SMS/text messages from us, the following additional terms apply:

3.1 What we collect for SMS

When you opt in to receive SMS, we may collect:

Your mobile phone number.

The date/time and method of your opt-in (for example, web form, keyword text, in-person consent).

Your communication preferences (e.g., which types of messages you want).

3.2 How we use SMS information

We use your mobile number and SMS consent to:

Send you the messages you signed up for (for example, appointment reminders, account alerts, or marketing messages related to our services).

Provide time-sensitive updates and notifications.

Respond to your questions or support requests by text.

You can reply HELP for help and contact us at [email protected].

Message delivery is not guaranteed and may be affected by carrier/network availability.

We may send messages using automated technology.

Message frequency may vary based on how you interact with us. Message and data rates may apply, depending on your mobile plan.

3.3 10DLC disclosure and non-sharing of mobile data

To support 10DLC and carrier compliance:

We do not sell, rent, share, or disclose your mobile phone number or SMS consent information with third parties for their own marketing or promotional purposes.

Text-message opt-in data and consent are used only to manage and deliver our messaging programs and are not shared with unrelated third parties.

We may share your mobile number with vendors that help us deliver SMS (such as messaging platforms, carriers, or CRM providers), but they may only use it to provide services on our behalf.

3.4 Opting out of SMS

You can opt out of SMS anytime:

By replying “STOP” to any text we send you. (Other common responses like QUIT, END, CANCEL, or UNSUBSCRIBE may also be recognized.)

By contacting us at [email protected] or 570-799-9744 and asking to be removed from SMS communications.

After you opt out, we may still send you non-marketing messages where allowed by law (for example, important account or billing notices).

After you opt out, you may receive a final confirmation message.

Consent to receive SMS is not a condition of purchase.

4. Legal Bases for Processing (Where Applicable)

If you are in a jurisdiction that requires a legal basis for processing (for example, the European Union or U.K.), we generally process your personal data based on:

Your consent – for example, for SMS marketing, email marketing, or certain cookies.

Contract – where processing is necessary to provide the services you requested.

Legitimate interests – such as improving the Site, securing our systems, and growing our business, where these interests are not overridden by your rights.

Legal obligations – where we are required to keep certain records or respond to lawful requests.

5. How We Share Your Information

We may share information in these limited ways:

Service providers and vendors – with third-party companies that help us operate our business (for example, website hosting, analytics, CRM, email/SMS delivery, payment processing, customer support).

Business transfers – in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business, in which case your information may be transferred as part of the transaction.

Legal and safety – when we believe disclosure is reasonably necessary to comply with law, regulation, legal process, or governmental request; to protect the safety, rights, or property of our users, employees, or the public; or to detect, prevent, or address fraud, security, or technical issues.

We do not sell your personal information, including mobile numbers.

6. Data Retention

We keep your information for as long as reasonably necessary to:

Provide services to you.

Fulfill the purposes described in this Privacy Policy.

Comply with legal, tax, accounting, or reporting requirements.

When we no longer need your information, we will delete it or anonymize it, subject to any legal requirements that require us to keep it longer.

7. Data Security

We use commercially reasonable technical and organizational measures to help protect your information from unauthorized access, loss, misuse, or alteration. These measures may include:

Encryption in transit (such as HTTPS) and, where appropriate, at rest.

Access controls and role-based permissions.

Vendor due diligence for key service providers.

No system can be guaranteed 100% secure. We encourage you to use strong passwords, keep them confidential, and contact us immediately if you believe your account or interaction with us is no longer secure.

8. Your Choices and Rights

Depending on your location and applicable law, you may have rights such as:

Access – to request a copy of the personal information we hold about you.

Correction – to ask us to correct inaccurate or incomplete information.

Deletion – to request that we delete certain information, subject to legal exceptions.

Restriction – to request that we limit how we use your information in certain cases.

Objection – to object to certain types of processing, including direct marketing.

Portability – to request a copy of your information in a portable format, where applicable.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before completing your request.

You can also:

Unsubscribe from marketing emails by clicking the “unsubscribe” link in those emails.

Manage cookies through your browser settings.

9. Children’s Privacy

Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it where required.

10. Third-Party Websites and Services

Our Site may link to third-party websites, apps, or services that are not owned or controlled by us. This Privacy Policy does not apply to those third parties. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. If we make material changes, we may provide additional notice (such as by email or a prominent notice on the Site), as required by law.

Your continued use of the Site or our services after any changes means you accept the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

By email: [email protected]

By phone: 570-799-9744