Support
Lead Launchpad is the client dashboard for Compass agents working with Dovetail Collective. If something is not working or you have a question, reach out and we will take care of it.
Send us a message and we will get back to you within one business day. Include your name and the issue you are seeing so we can help you faster.
[email protected]Common questions
How do I log in to Lead Launchpad?
Your Dovetail Collective team will send you a personal link or PIN. If you did not receive your login information, email [email protected] and we will resend it.
My dashboard is not loading. What should I do?
First, close the app and reopen it. If the problem continues, check your internet connection and try again. If it still does not work, email us with a screenshot of what you are seeing.
The data on my dashboard looks wrong.
Dashboard data updates automatically. If a number looks off, email us at [email protected] and describe what you are seeing. We will review it same day.
How do I update my billing information?
Open the Billing tab inside Lead Launchpad. From there you can update your payment method directly. If you run into trouble, email us and we will walk you through it.
I need to pause or cancel my service.
Email [email protected] and we will handle it. We do not require a cancellation form.