Privacy Policy

Dovetail Drone Photography LLC DBA Dovetail Collective ("Dovetail," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or interact with us through phone, SMS/text, email, or other online services. By using our Site or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information you provide directly

• Contact details – name, email address, phone number, company name, job title, mailing address.
• Lead / inquiry information – information you submit through forms, chat, scheduling tools, or when you request a demo, quote, or consultation.
• Payment information – limited billing details handled via our payment processor; we do not store full payment card numbers.
• Communication content – information you provide in emails, calls, text messages, or other communications with us.

1.2 Information collected automatically

• Usage data – pages visited, clicks, referring/exit pages, date and time of visits.
• Device and technical data – IP address, browser type, operating system, device identifiers.
• Cookies and similar technologies – small data files stored on your device to remember preferences. You can control cookies through your browser settings.

2. How We Use Your Information

• Providing, operating, and improving our Site, products, and services.
• Responding to your requests, questions, and support inquiries.
• Sending service-related communications such as appointment reminders and transactional notices.
• Sending marketing communications such as newsletters or promotions, where permitted by law.
• Running analytics and improving our content and user experience.
• Enforcing our terms, preventing fraud, and complying with legal obligations.

3. Mobile Phone Numbers & SMS/Text Messaging (10DLC)

3.1 What we collect for SMS

• Your mobile phone number.
• The date/time and method of your opt-in.
• Your communication preferences.

3.2 How we use SMS information

We use your mobile number to send appointment reminders, account alerts, or marketing messages related to our services. You can reply HELP for help at [email protected]. Message and data rates may apply.

3.3 10DLC disclosure

We do not sell, rent, share, or disclose your mobile phone number or SMS consent information with third parties for their own marketing purposes. We may share your number with vendors that deliver SMS on our behalf only.

3.4 Opting out of SMS

Reply STOP to any text we send, or contact us at [email protected] or 570-799-9744. Consent to receive SMS is not a condition of purchase.

4. Legal Bases for Processing

• Your consent – for SMS marketing, email marketing, or certain cookies.
• Contract – where processing is necessary to provide services you requested.
• Legitimate interests – improving the Site and securing our systems.
• Legal obligations – where we are required to keep records or respond to lawful requests.

5. How We Share Your Information

• Service providers – third-party companies that help us operate (hosting, analytics, CRM, email/SMS delivery, payment processing).
• Business transfers – in connection with a merger, sale, or acquisition.
• Legal and safety – when required by law or to prevent fraud or harm.

We do not sell your personal information, including mobile numbers.

6. Data Retention

We keep your information as long as reasonably necessary to provide services and comply with legal requirements. When we no longer need it, we will delete or anonymize it.

7. Data Security

We use commercially reasonable measures to protect your information including encryption in transit (HTTPS) and access controls. No system can be guaranteed 100% secure.

8. Your Choices and Rights

Depending on your location you may have rights to access, correct, delete, or port your data. Contact us at [email protected]. You may also unsubscribe from marketing emails at any time.

9. Children's Privacy

Our Site is not directed to children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

10. Third-Party Websites

Our Site may link to third-party websites. This Privacy Policy does not apply to those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by revising the Effective Date above. Continued use of the Site means you accept any updates.

12. Contact Us

Email: [email protected]  |  Phone: 570-799-9744

Compass is a registered trademark of Compass, Inc. Dovetail Collective is an independent provider and not affiliated with Compass.

Terms of Service

These Website Terms of Service ("Terms") govern your access to and use of our website, landing pages, forms, and related online services (collectively, the "Site"). By accessing or using the Site, you agree to these Terms.

1. What the Site Is (and Isn't)

1.1 The Site is intended to provide information about our services and allow prospective clients to request information, schedule a call, or sign up for services.

1.2 Client services are governed by a separate Master Service Agreement (MSA). If there is a conflict between these Terms and the MSA regarding services, the MSA controls.

1.3 We do not guarantee results including closings, commissions, revenue, or ROI. Any examples are illustrative only.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Site.

3. Privacy

Your use of the Site is subject to our Privacy Policy, including our SMS/text messaging disclosures.

4. Using the Site

You may use the Site only for lawful purposes. You agree not to attempt unauthorized access, interfere with the Site, scrape data, send unlawful communications, or violate any applicable laws.

5. Forms, Submissions, and Leads

Information you submit must be accurate and you must have the right to provide it. Do not submit sensitive personal information (SSNs, financial account numbers, medical info) through Site forms.

6. No Accounts (Currently)

The Site does not currently offer user accounts or logins. If we add accounts later, additional terms may apply.

7. SMS/Text Messaging Terms

7.1 Consent. By providing your mobile number and checking the consent checkbox, you consent to receive text messages from Dovetail Collective including service and marketing messages.

7.2 Message frequency may vary. Message and data rates may apply.

7.3 Opt-out. Reply STOP to any message at any time.

7.4 Help. Reply HELP or email [email protected].

7.5 We do not sell or share your mobile number for third-party marketing. Consent to receive SMS is not a condition of purchase. Message delivery is not guaranteed. We may use automated technology.

8. Intellectual Property

The Site and its content are owned by or licensed to Dovetail and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from Site content without express written permission.

9. Testimonials and Reviews

If you submit a review or testimonial, you confirm it is truthful and grant Dovetail a non-exclusive, worldwide, royalty-free license to use it for marketing and operational purposes.

10. Third-Party Links and Tools

The Site may link to third-party websites or tools. We are not responsible for their content, policies, or practices.

11. Fair Housing and Advertising Compliance

You agree not to request or direct us to create content that is discriminatory or violates fair housing or advertising rules. You are responsible for ensuring your marketing content complies with applicable rules and broker/MLS requirements. We may refuse to publish content we believe could violate applicable rules.

12. DMCA / Copyright

To report copyright infringement, email [email protected] with subject line "DMCA Notice" including: identification of the work and infringing URL, your contact info, a good-faith statement, a perjury statement, and your signature.

13. Disclaimers

The Site is provided "as is" and "as available." We make no warranties that it will be uninterrupted or error-free. Site content is not legal, financial, or professional advice. Any outcome references are not guarantees.

14. Limitation of Liability

To the maximum extent permitted by law, Dovetail will not be liable for indirect, incidental, special, consequential, or punitive damages. Dovetail's total liability for Site-related claims will not exceed $100.

15. Indemnification

You agree to defend and hold harmless Dovetail and its team from claims arising out of your use of the Site in violation of these Terms, information you submit, or your violation of any law or third-party right.

16. Dispute Resolution

Disputes will first be addressed through good-faith conference, then non-binding mediation in Marion County, Indiana, then binding AAA arbitration in Marion County, Indiana before a single arbitrator. Each party bears its own fees unless the arbitrator awards otherwise. Clients under an MSA/SOW are governed by those dispute resolution terms for service-related disputes.

17. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to conflict of laws principles.

18. Changes to Terms

We may modify these Terms at any time. Changes are effective when posted. Continued use of the Site means you accept updated Terms.

19. Termination

We may suspend or terminate your access to the Site at any time if we believe you violated these Terms.

20. General

If any provision is unenforceable, remaining provisions stay in effect. Our failure to enforce any provision is not a waiver. These Terms plus the Privacy Policy are the entire agreement for Site use. You may not assign these Terms without our prior written consent.

Compass is a registered trademark of Compass, Inc. Dovetail Collective is an independent provider and not affiliated with Compass.